Shipping policy

Zenvia Shipping Policy

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time
We ship all orders from our US warehouse. Estimated delivery time is 2–5 business days after processing. Total estimated time from order to delivery is 3–8 business days.

Shipping Cost
We offer FREE shipping on all orders to the United States. No minimum order required.

Tracking
Once your order has shipped you will receive a confirmation email with your tracking number. You can use this to track your order at any time.

Shipping Carrier
We ship via USPS, FedEx, UPS or CEVA Logistics depending on your location and product availability.

Shipping Locations
We currently ship to the United States only.

Lost or Delayed Orders
If your order has not arrived within 10 business days of your expected delivery date please contact us at supportzenvia@gmail.com and we will investigate immediately.

Damaged Orders
If your order arrives damaged please take photos and contact us within 48 hours at supportzenvia@gmail.com. We will send a replacement or issue a full refund immediately.

Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us
For any shipping questions contact us at:
📧 supportzenvia@gmail.com
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